Turnabout: Putting Yourself in the Customer's Shoes
- 16 minutes (estimated)
- Product Code
- DVDDTURN MSCDTURN12
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Two words that determine the success or failure of any business organization are Customer Service. Customers are the most vital assets of any business organization but at the same time they are hard to win and easy to lose. You need to keep them coming back to you by delivering a customer service that is truly remarkable. Putting yourself in your customer’s shoes can greatly improve the quality of your service and retain customers for long. Dartnells’ Classic customer service training video, Turnabout: Putting Yourself in the Customer’s Shoes explores this intriguing subject with the help of several real life situations.
In this video, you will see how customer service can turn out to be greatly rewarding and pleasant with just a little extra imagination and positive attitude. You will also learn how a customer’s poor experience with your service can earn a bad reputation for your organization.
Here’s an insight to some of the vital lessons that you will be able to grasp through this video:
- Greet customer’s warmly
- Listen carefully
- Be responsive
- Be flexible
- Go the extra mile
- Thank customers for their business
From any customer’s perspective, the people who serve them are the company and therefore, what you do and how you do has a huge impact on your company’s reputation.
Turnabout: Putting Yourself in the Customer's Shoes by Dartnell: DVD $199.00. Learn how to identify a customer's needs and understand their emotions to deliver an outstanding customer service that makes your business skyrocket.