The Call Center Monitoring and Coaching Guidebook

The Call Center Monitoring and Coaching Guidebook

David Dee
113 Pages
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Product Description

The Call Centre Monitoring and Coaching Guidebook

To build a strong foundation of a call centre, you need to have a strong team of representatives who can deliver best results and achieve the organizational goals. Despite the best training your reps tend to make mistake, which when ignored may ruin the path of success. A regular monitoring is the only way that helps you know how your telephone agents represent your company to your customers.

One of the outstanding Dartnell’s publication “The Call Centre Monitoring and Coaching Guidebook”, edited by David Dee, is a specialized call centre monitoring guidebook that acquaints you with some of the most effective ways on how-to develop a strong call centre monitoring program.

This call centre monitoring guidebook helps you to:

• Choose the type of monitoring that best meets the needs of your call centre.
• Decide the criteria on How-to monitor and evaluate you reps.
• Guidelines to provide reps with useful constructive feedback about their performance.

Just monitoring your team would not solve the entire purpose and hence right coaching should be the key. The book also serves as a great call centre coaching guidebook that provides unique coaching tips to motivate the reps for positive results.

The book gives:

• Quick and easy-to-use tips and suggestions for guiding your reps towards improvement in critical customer services
• Self quizzes for reps evaluation.

This and more in a single compilation! So get you copy of ‘The Call Centre Monitoring and Coaching Guidebook,’ and become a successful call centre entrepreneur.

The Call Center Monitoring and Coaching Guidebook by Dartnell – Print: $50.00, e-book: $35.00. Complete guide to call center & help desk technology and operations. Buy now today.


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