Stop Avoiding Difficult Conversations: Practical Tactics for Crucial Communication (MKT281A)

Presented by
Joel Garfinkle
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Product Description

Learn How to Handle Difficult Conversations and Minimize Conflict and Tension

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Every workplace experiences conflict, confrontation and controversy. No one enjoys tackling the touchy topics; but, an attitude of avoidance leads to misunderstanding and decreased productivity. Your employees will always have differences of opinion; however, if these differences are not handled in a positive manner, your people will experience anxiety, bruised egos and possibly even exploding tempers.

As leaders, it is vital that you handle difficult conversations while minimizing conflict and tension. Join this session, where expert speaker Joel Garfinkle will discuss how to avoid damaging the working relationships that are so important to your success.

Session Highlights

This session will help you:

  • Improve your conflict-resolution skills
  • Prepare for and engage in difficult conversations
  • Discuss what matters the most with co-workers and employees in a non-confrontational manner
  • Understand how to make other people feel heard and understood so you can work together to come up with solutions
  • Use conflict as an opportunity to create a positive outcome


Session Agenda

  • Understand what difficult conversations are
    • Learn about conflict: All difficult conversations have some “conflict” at its root
    • How conflict arises between co-workers, supervisors and subordinate
    • How to manage different types of conflict: Disagreement in meetings, communication obstacles and breach of confidence or loyalty
  • Learn the benefits gained by initiating difficult conversations
    • With improved collaboration your team becomes more efficient
    • Improves worker productivity throughout the organization
  • Understand why you avoid having difficult conversations
    • How the fear of rejection stops you from having the conversation
    • How being liked can stop you from having the conversation
  • Get a road map to follow when preparing for and engaging in difficult conversations
    • 6 questions that will prepare you for all difficult conversations
    • How does the other person perceive the situation and what assumptions are you making
  • Learn a 4-step process that will lead to a successful outcome of the difficult conversation
    • Step 1 Listening – begin the conversation by listening
    • Step 2 Mirroring – simply reflecting back the other person’s point of view
    • Step 3 Questioning – asking open-ended questions
    • Step 4 Empathy – actually understanding what the other person is feeling


Who Should Attend

  • CEOs, CFOs, COOs, CTOs
  • Senior vice presidents
  • Vice presidents
  • Regional managers
  • Managers and supervisors
  • Newly-promoted managers
  • High-potential employees
  • Executive directors
  • Managing directors
  • HR managers
  • Team leaders

About Our Speaker(s):

Joel Garfinkle
Joel Garfinkle has 20 years’ speaking experience as both a keynote speaker and a corporate trainer. Joel’s clients include Oracle, Ritz-Carlton Hotels, Toyota, NBA, Warner Bros and Nestlé. He has written 7 books and more than 300+ articles on leadership, workplace issues and career advancement. Joel is acknowled...


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