Magical Customer Service: Creating a Training Program
- Marsha Wallace
- 52 Pages
- Product Code
e-Books: Delivered electronically,
Books/DVDs/CDs: 7-10 business days,
Newsletters: Delivered monthly
Customers can make or break your organization. So your all employees, irrespective of departments and position, had better be ready to handle any situation they face. This calls for fool-proof, watertight training programs that first of all let’s them view matters from customers’ perspectives and then handle the inputs that they subsequently get. Sounds like a tall order? Not quite. This book breaks this jobs into doable blocks and presents it to you in five simple chapters. A must-buy.
Magical Customer Service: Creating a Training Program by Dartnell: Print $40.45, e-book $30.00. This book will provide internal customer training to all your employees irrespective of departments and position to handle any situation they face.