Customer Service Skills DVD Collection (Set of 5 DVDs)
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Gettting to the Heart of Customer Service
Customer service is to customers one of the most significant aspects of organizational performance. Your business should be people-centric. Whether you refer to them as clients or customers, their loyalty is the key to your success. In order to keep your business on the cutting edge and keep your customers coming back to you time and again, you need to improve your customer service skills and leave a lasting impression on your customers. This DVD set goes deeper than typical “how-to” techniques. It teaches the principles behind the skills … the step-by-step processes you need to master in order to shape your attitude and communicate effectively in any medium.
- Best in the Field
- A Gift from Mrs Timm
- 2 Guys Named Mike DVD
- If It Weren’t For Customers
- Turnabout: Putting Yourself in the Customer’s Shoes
Each DVD helps to increase customer care skills smartly to increase profits. This customer service training program teaches you all the essential skills needed to communicate positively and professionally with customers — both internal and external. And these professional training programs are fully interactive, with printable viewer's guides and self-assessment forms to help guarantee your success.