Customers First

Avoid Phone Faux Pas

Dartnell's Customers First

Follow these 4 don’ts when speaking with customers.

Handling customer’s complaints can be a challenge, but it’s important that you master this task effectively. When addressing a complaint, you’ll want to avoid the following four most common miscommunications made during business calls:

  1. Don’t rush the conversation. Avoid interrupting a customer as she explains her problem. Listen before offering an explanation or solution and give the customer your full attention. Hearing the entire story will enable you to[…]

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