As a mediator, it’s your job to draw the map that leads from conflict to resolution .
Managing people-and their conflicts–can be one of the most challenging parts of your job.
After a merger between two rivals caused deep political tensions in the executive suite, CSC Consulting partners Tom D’Aquanni and Gary Taylor were asked to resolve the situation. They used these steps in their mediation sessions:
- Resolve the past. You’ll never find resolution in the future if you can’t agree on what happened. Sit both parties[…]