Successful Supervisor

Keep Your Questions Simple

Dartnell's Successful Supervisor

You will be sure to get the right answers this way.

When interacting with your employees, adding fluff to questions produces less predictable results, says the University of Toronto. What’s the best way to ask focused questions, and thus, get focused answers?

Stick to numbers. People tend to respond emotionally to words, so ask them to qualify comments with numbers.

For example, instead of asking if an employee is “frequently” late, ask the respondent to select a percentage like[…]


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