Tact and diplomacy are the keys to handling conflict. Find out with this quiz if you have the traits in you.
You can only avoid confrontations for so long. Eventually, workplace frustrations will evolve into conflicts that you’ll need to manage.
Good news: Not every confrontation is a negative experience. Often, confrontations allow problems to rise to the surface so you can resolve them.
The first step to handling confrontations with diplomacy and tact–rather than fighting or running[…]