Good idea: Plan a company-wide conflict resolution training.
Imagine this: Your firm wants to streamline its business processes by centralizing IT and sharing its services on a corporate level. The newly-designed website will schedule IT jobs based on priority, therefore avoiding conflicts among employees. However, managers find it faster to bypass the Web site and talk to IT reps directly. Now, IT assumes anything on the Web site is low-priority. Conflicts skyrocket as the site’s collaborative[…]