Navigate through these troubled waters without sinking your own ship.
When a customer complains, it’s always nice when she isn’t complaining about you. But what do you do when a customer—or multiple customers—complain to you about one of your peers? If a customer is dealing with you after she received inadequate service from a different rep, she’s bound to give you an earful of what went wrong. Before you get yourself involved too deeply, here[…]