Customers First

Stage Mock Arguments To Prepare For Customer Disagreements

Dartnell's Customers First

Role playing is an effective instructional method—and takes no more than 10 minutes to try.

If you have difficulty thinking quickly on your feet, customer complaints probably catch you off-guard, making you feel uncomfortable and unprepared. Don’t let that happen; stage a dress rehearsal and prepare yourself to handle any customer conflict.

Whether you’re a customer service rep or manager, you can get started with real-world communication and conflict training.

How? Engage customer service representatives in role-playing[…]


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