Role playing is an effective instructional method—and takes no more than 10 minutes to try.
If you have difficulty thinking quickly on your feet, customer complaints probably catch you off-guard, making you feel uncomfortable and unprepared. Don’t let that happen; stage a dress rehearsal and prepare yourself to handle any customer conflict.
Whether you’re a customer service rep or manager, you can get started with real-world communication and conflict training.
How? Engage customer service representatives in role-playing[…]