Quickly put customers at ease with these 7 tips.
Your next irate call could be the best opportunity to prove that your company stands behind its customers.
Follow these steps to keep you your frustration from ruining this chance to make a lasting impression:
- Begin your call by telling the customer what you can do for them rather than what you can’t.
- Allow the angry customer to vent without interruption. Take notes so that she doesn’t have to[…]