Remember to reward consistently good performance.
If you’re looking for ways to motivate your customer service reps but are tired of ineffective employee-incentive programs, try again. You’re probably not attaching the right incentive.
While you–and your employees–may cringe at the sound of another employee-recognition program, that doesn’t mean these programs can’t be effective. Oftentimes failure stems from offering incentives that lack punch. Sure, certificates are nice, but they carry a limited intrinsic value.
Instead, to motivate your[…]