Take pride in your work–and customers will notice!
By Bill Catlette and Richard Hadden
There are few connections in the world of business clearer and stronger than the one between how an organization treats its employees and how those employees treat their customers.
Though the connection between employee and customer satisfaction isn’t 100 percent, you can’t have happy customers when disgruntled employees are serving them.
There are many bad customer service experiences out there, but that’s not due[…]