Customers First

Get Customer Service Tips From Your Expert Coworkers

Dartnell's Customers First

Bonus: Peer-to-peer learning gives you firsthand answers to sticky service questions.

Good customer service training doesn’t need to cost a fortune. In fact, it needn’t be any further away than your own department. You can get valuable communication tips, learn customer-retaining techniques, and learn how to handle disputes diplomatically by observing your coworkers.

Consider the following ways you can learn from your fellow customer service reps:

  1. Make a list of qualities you or other team members need[…]

Subscribe to Dartnell's Customers First

(get full access to archives and more)