Bonus: Peer-to-peer learning gives you firsthand answers to sticky service questions.
Good customer service training doesn’t need to cost a fortune. In fact, it needn’t be any further away than your own department. You can get valuable communication tips, learn customer-retaining techniques, and learn how to handle disputes diplomatically by observing your coworkers.
Consider the following ways you can learn from your fellow customer service reps:
- Make a list of qualities you or other team members need[…]