Remember: Retaliating won’t help.
Knowing that you shouldn’t have to deal with rude, disrespectful customers isn’t much of a comfort when you’re faced with them anyway. But understanding where their frustration stems from may help you shake it off without reproach.
The key to not letting an upset customer get under your skin is to toughen up a little. Even if you have a sensitive personality, you can still arm yourself with these defense mechanisms:
- Don’t take[…]