Watch out for these killer phrases when you take your next call.
The words and phrasing you choose can dramatically affect how customers perceive you on the phone. To ensure that you’re not inadvertently turning customers off with your language, try these tips from phone trainer Kathleen Brown:
- Assume, don’t ask. Requesting permission to ask questions can make you sound insecure or even insincere, says Brown. She suggests you say, “I need to ask you a few questions”[…]