You can answer customer questions even while away from your desk!
No one can spend every minute working. You have meetings, crunch times and personal responsibilities pulling you away from your desk. But your customer service doesn’t have to suffer.
Use an e-mail auto-responder to perform portions of your customer service for you. Nothing replaces a voice on the other line or a personal reply, but when you can’t be at your desk an auto-responder is[…]