Take your service to the next level with an improvement training program.
Sometimes your regular training isn’t enough to turn mediocre service into a stellar experience.
Saving grace: When you run into that customer service wall, it’s time to try improvement training, says service expert Ken Gaebler.
“Improvement training builds on the service foundation you’ve already created and hammers home the specific missteps you think your team is making,” Gaebler says.
He offers these four general guidelines to structure your[…]