Customers First

How To Keep Team Members On The Same Page

Dartnell's Customers First

Smart idea: Use an employee handbook to ensure all service reps live by the same rules.

If your service reps can’t seem to remember your company’s policies, you may be in need of an employee handbook. “Handbooks eliminate the risk that your service team will send mixed policy messages to your customers,” explains¬†Rita Vandon, a human-resources officer who has seen employee handbooks turn chaotic companies into organized machines.

Here are five benefits Vandon believes an employee[…]


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