Customers First

Adopt A Customer-Driven Strategy

Dartnell's Customers First

Use these 2 steps to strengthen your customer relationships.

Your customer service team wants to knock customers’ socks off, but they can’t do it until your company adopts a customer-driven strategy.

You can only truly win over customers after you “appraise existing relationships, determine the value of each and work to strengthen promising ones,” says service strategist¬†Craig Woirhaye.

First step:¬†Before you can increase your customer relationships’ value, you must understand each of those relationships. Woirhaye offers these[…]


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