Use these 2 steps to strengthen your customer relationships.
Your customer service team wants to knock customers’ socks off, but they can’t do it until your company adopts a customer-driven strategy.
You can only truly win over customers after you “appraise existing relationships, determine the value of each and work to strengthen promising ones,” says service strategist Craig Woirhaye.
First step: Before you can increase your customer relationships’ value, you must understand each of those relationships. Woirhaye offers these[…]