Customers First

6 Steps To Better Global Service

Dartnell's Customers First

Serving foreign customers takes patient and careful communication.

As many companies are selling to more overseas customers, thanks to the Internet, the customer-service reps are the ones affected the most. You’re dealing with increasing numbers of foreign customers, and if you want to keep them loyal and happy, you’ll need to make a few changes.

  1. Expand your accessibility.¬†“Your toll-free number may not be accessible from everywhere,” points out consultant¬†Rebecca L. Morgan. This is one area where[…]

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