Serving foreign customers takes patient and careful communication.
As many companies are selling to more overseas customers, thanks to the Internet, the customer-service reps are the ones affected the most. You’re dealing with increasing numbers of foreign customers, and if you want to keep them loyal and happy, you’ll need to make a few changes.
- Expand your accessibility. “Your toll-free number may not be accessible from everywhere,” points out consultant Rebecca L. Morgan. This is one area where[…]
