Customers First

Shape Your Service Through Feedback

Dartnell's Customers First

Try these popular survey methods to find out what your customers think.

If you’re like most companies, you’re working hard to bring in new customers and deliver top-notch service to existing customers. But do you know whether you’re meeting anyone’s expectations?

“The only way you can consistently get better at what you do is with a steady flow of honest and direct feedback,” says Kevin Stirtz, a customer-service consultant and author of the book More Loyal Customers.

You must open[…]


Subscribe to Dartnell's Customers First

(get full access to archives and more)