Try these popular survey methods to find out what your customers think.
If you’re like most companies, you’re working hard to bring in new customers and deliver top-notch service to existing customers. But do you know whether you’re meeting anyone’s expectations?
“The only way you can consistently get better at what you do is with a steady flow of honest and direct feedback,” says Kevin Stirtz, a customer-service consultant and author of the book More Loyal Customers.
You must open[…]