Remember, being open-minded is the key to success.
When you judge a customer, you not only project a poor image of yourself as an employee, but you also make your agency look bad.
To be a strong representative of your agency and your department, you need to treat your customers appropriately–and stay consistent.
Take the following quiz to see if you’re on the right track and not buying into stereotypes:
Answer Yes or No to each question.
- I make jokes based on ethnicity[…]