Customers First

Deliver Negative Messages In Person

Dartnell's Customers First

Why? Face to face communication allows you to be sympathetic and gives you a chance to answer follow-up questions.

E-mail is a wonderful communication tool that allows you to share information quickly without severely disrupting your workflow.

Problem:¬†While e-mail is efficient, it doesn’t replace face-to-face communication. And the worst time to use it? When you need to deliver bad news, stresses marketing manager¬†Starla Bickerstaff.

Consider these reasons to avoid e-mail when you know the message could be[…]


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