These 4 steps will put a smile on your customer’s faces.
When customers have problems, you may offer the best and fastest solutions available. But these efforts are incomplete if they do not show that you care about the customer.
Try using this simple four-step “CARE” formula before you begin addressing customer’s problems:
C–“Cooperate. Send a message of cooperation by listening to callers and acknowledging their state of mind with phrases like “I’m sorry you are so upset. Now let’s[…]