Spending those few minutes to help a customer will keep him coming back.
Nothing irks a waiting customer more than when he notices a bunch of employees huddled in a group, but yet nobody acknowledges him or offers him service.
A customer doesn’t know–and frankly he doesn’t care–if you don’t work in the department that you’re standing in. He sees you there conversing while he’s wasting his time waiting for someone to help him.
Even if you[…]