Be genuinely interested–it’s simple yet important.
A customer service rep who doesn’t remember names well reduces her value as an employee. As the point person for your company, you must instantly earn the trust of whoever calls the office or walks up to the front window.
Earning that trust is mission impossible if you flub someone’s name, according to Kate Lorenz, the managing editor at CareerBuilder. com. “Being able to remember names is a valuable asset. Remembering names[…]