Customers First

Project A Professional Image

Dartnell's Customers First

Step one: Dress in appropriate business attire.

The majority of your responsibilities involve email and phone calls with external and internal clients, so you might think that your appearance doesn’t matter. After all, if your words and tone are professional, your clients are none the wiser, right?

Not necessarily, says Lesly Everett, author of Walking TALL: Key Steps To Total Image Impact. Face-to-face interactions are crucial determinants of how other people think of you. Even if you only[…]


Subscribe to Dartnell's Customers First

(get full access to archives and more)