Customers First

Positive Steps To Build Your EI Skills

Dartnell's Customers First

Build more productive relationships both in and out of the office by understanding emotional intelligence.

Your emotional intelligence (EI), or ability to relate to clients, is more important than your intellect or vast product knowledge. Moreover, as you move up the corporate ladder, your EI awareness and competencies become increasingly more important. There are four key parts of EI: self-awareness, self-regulation, empathy and social skills. Here are Scott Beagerie‘s EI “dos and don’ts”:


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