Get off on the right foot by sounding confident and genuine.
First impressions can be everything, especially when you’ve got a new customer on the line. Knock their socks off with these tips from Suellen Richardson of Phone Pro:
- Be fun and interested in the customer. You don’t want to sound like you’re bored with her or give her the impression that you’re a boring person.
- Be polite and genuinely kind to your customer. You don’t have to overdo it;[…]