Customers First

Deliver Customer Service Like An Athlete

Dartnell's Customers First

The secret? Daily practice.

Consider this: Research by the American Management Association shows that your average happy customer will tell three people about her experience with you, points out Dr. Drew Stevens, a sales and marketing expert with more than 25 years of experience.

Damaging: While only one out of every 25 dissatisfied customers will file a complaint with your company, the other 24 will simply leave without ever explaining what turned them off or what could change their minds.

And, most[…]


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