Customers First


5 Steps To Reveal Bad News To The Customers

Dartnell's Customers First

By offering a sympathetic ear and taking charge of the situation, you can handle tough calls with ease.

Unfortunately, there will be times when it may be necessary to share negative or upsetting news with your callers.

For instance, what if the product your caller is seeking has been discontinued? How you deliver these types of messages will make all the difference in maintaining your caller’s integrity and understanding. It may be hard to deliver bad[…]

 

Subscribe to Dartnell's Customers First

(get full access to archives and more)