Customers First


QUIZ: Check Your Office Diplomacy Skills With This Test

Dartnell's Customers First

When personalities clash, can you be a cool mediator? Take this quiz to find out.

Diplomacy is not just for heads of state and politicians, it’s also a valuable tool for customer service reps.

To see if you already act diplomatically, take this quiz. Answer YES or NO to each question:

  1. Do you try to use tact, even when you are frustrated?
  2. Do you make an effort to know the duties and priorities of those you work with?
  3. Do[…]
 

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