When personalities clash, can you be a cool mediator? Take this quiz to find out.
Diplomacy is not just for heads of state and politicians, it’s also a valuable tool for customer service reps.
To see if you already act diplomatically, take this quiz. Answer YES or NO to each question:
- Do you try to use tact, even when you are frustrated?
- Do you make an effort to know the duties and priorities of those you work with?