Customers First

Quick Voice Training Improves Your Phone Presence

Dartnell's Customers First

Sometimes how you say it is more important than what you say.

“Smile and dial” might be a cliché, but it’s a motto to live by when your voice is the first point of contact for customers.

“Approximately 84 percent of customers will judge a front desk professional’s attitude based on her tone of voice, rather than his words,” says Kathleen Brown, a telephone training consultant.

Try some of Brown’s tips to smooth your voice skills:

  • Pitch. A monotone[…]

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