Sometimes how you say it is more important than what you say.
“Smile and dial” might be a cliché, but it’s a motto to live by when your voice is the first point of contact for customers.
“Approximately 84 percent of customers will judge a front desk professional’s attitude based on her tone of voice, rather than his words,” says Kathleen Brown, a telephone training consultant.
Try some of Brown’s tips to smooth your voice skills:
- Pitch. A monotone[…]