Small tweaks in your language can make big changes in how customers perceive your statements.
Keeping your customers satisfied involves much more than just providing them with a superior product. How you interact with them forms an emotional connection, so make every word count.
Your words can steer customers away or reel them in, so make the right choice with these three pairings and keep your customers’ satisfaction levels up:
- “I will” versus “I’ll try.” Don’t say[…]