Hint: Form a team of “specialists” to deal with your customer’s special questions.
No customer wants to be transferred from polite service rep to indifferent executive. Perfecting your customer services is not a job for one person or team. Your entire company must be involved in the process.
You can build an outstanding company-wide customer service team by following seven basic principles, according to The Best Service Is No Service: How To Liberate Your Customers From Customer[…]