Use these techniques to put your customers at ease and show them that you want to help.
Believe it or not, most grumpy customers don’t conspire to ruin your day.
Unfortunately, you still have to service them with a smile, so how can you cope with customer bitterness? Sweeten them up with these tips:
- Use compliments. Offer a compliment on your customer’s clothing, hairstyle, briefcase or any other personal belonging.
- Spread joy. Speak to your customer with a joyful tone[…]