Customers First

Keep Your Instructions Clear During Professional Discussions

Dartnell's Customers First

Tip: Make sure to check that your listeners have understood the message.

What goes wrong when there is a miscommunication between customers, vendors, and co-workers? Chances are, it was just a mistake in perception. While many mistakes are unavoidable, some can be prevented with these tips:

Ask the Listener to Repeat

By paraphrasing, the other parties will give their interpretation of what you expect.

If your expectations vary from theirs, you can catch it before it’s too late.[…]


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