Learn how to end on a note of ‘renewal.’
The secret formula you have been looking for successful calling is within your reach–it is only being disciplined about all your calls. Think of each call you make or receive in terms of four critical stages: greeting, gathering, responding and renewal, advises Lisa Ford, co-author of Exceptional Customer Service.
- Greeting: In the greeting stage, remember the three P’s–be pleasant, professional and positive, Ford says. Also, use the caller’s name frequently[…]