You can read your customer’s mind by paying attention to the non-verbal signs she gives.
If your customer seems tense, but she’s trying to not let on that she is, you’ll be able to tell right away by her body language. Learn to recognize the following non-verbal signals that a customer is unhappy so you can take appropriate action:
- Touching you on the arm. Customers do this when they’re trying to get your attention or they[…]