Fight an angry customer with politeness.
Even though your supervisors are always telling you to be patient with your customers and not to get upset with them, doing so is a major challenge. Because following an example can be so helpful, we tapped some expertise from Nick Sprague, senior court office assistant, in Monroe County Family Court located in Rochester, NY.
Sprague was helping a woman who was upset because her court case was dismissed. The reason that the[…]