Customers First

Rid Yourself Of Rude Customers

Dartnell's Customers First

You don’t have to take your customer’s yelling lying down. Expect and demand civility from him in polite but firm words.

It could be a simple thing that sets customers off–a long wait in the office or difficulty getting through on the phone to make an appointment–and suddenly you are confronted by a rude, angry customer.

This situation can be a real test of your skill and patience, but here are a few ideas that can[…]


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