Customers First

Keep Your Return Policy Friendly

Dartnell's Customers First

Tip: Post your returns policy on your Website to ensure that customers understand the refund rules before they make a purchase.

While dealing with returns can be a drag, your customers deserve a friendly return policy. Besides, if you give them a hassle they might do business elsewhere.

How do you know if your return policy is friendly? Evaluate it and see if it’s customer- or company-focused. Do you drill customers about why they’re returning an[…]


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