Magical Customer Service: Coaching Secrets Revealed

Alright, so you’ve been there, done it and now comes the toughest part — coaching your team members and turning them into customer service professionals. This is one of the most critical jobs that a manager faces and you would certainly welcome all the help you could get in it. Therefore this book. Use it to live up to what is expected of you and to tune your team to perform to its fullest potential.