How to Develop Powerful Telephone Skills

You’ve been speaking with people over the phone for years but are you confident about your phone skills? Can you make cold calls? Introduce yourself to a complete stranger? We knew it! Let the five expert-tailored sessions in this book help. Starting with basic phone skills, by the time you’re through you’ll know how to blast your way through customers’ objections, will be at ease with voice-mail, fax, etc, and a lot more.