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Grouches & Gripes: How to Deliver Graceful Service in Challenging Situations
The service challenges you face everyday are the challenges faced by many service reps in many industries. Customers don’t always make it easy for you to provide top-quality service, and you may find yourself struggling to maintain your composure from time to time. No matter what, though, you still have to get the job done and give the customer a reason to come back again and again.

Customer service challenges can arise in a variety of situations, each of which requires a different tactic to effectively achieve service goals and customer satisfaction.

In Grouches & Gripes: How to Deliver Graceful Service in Challenging Situations you’ll find:

• Outlines of routine – and unusual – service situations that may require a little extra grace on your part.
• Detailed advice on how to meet the customer’s need while maintaining a positive demeanor.
• Lessons to equip you and your peers with a method of maintaining customer service and your sanity during the most trying of circumstances.

As a customer service professional you will always be faced with a certain amount of pressure and stress, but you don’t have to let it get the best of you. Learn to conduct yourself with grace at all times. The chapters of this book cover:

• Everyday Conveniences
• Attitudes Gone Wild
• The Customer isn’t Right
• Is It Your Fault
• Taking Service One Step Further

Just keep this book handy and refer to it on a regular basis to keep your customer service attitude in check and prevent your frustration from dictating your behavior!