Team Of Eagles
By: Mike Singletary
Featuring NFL Hall-of-Famer Mike Singletary, you discover 5 key lessons strong individual performers (eagles) must learn to become effective team players, common pitfalls teams encounter – and how to avoid or overcome them, and much more.
By: Vince Lombardi
Legendary coach Vince Lombardi teaches your sales reps the 5 principles of a successful football player – and how they can apply these winning fundamentals to sales success (30 min.).
If it Weren't For Customer
This video dramatizes the value of every customer who walks through your door – or calls on the phone – and demonstrates the critical people skills your employees need to keep customers coming back. (22 min.).
2 Guys Named Mike
This video uses real-life examples to teach your field service reps how to handle angry customers,listen effectively, communicate clearly and more.(24 min.)
A Gift From Mrs Timm
True-to-life portrayals of typical job situations reveal the importance of being helpful and courteous to customers. Your staff sees how thoughtful, considerate treatment of others pays off – sometimes in unexpected ways. (20 min.).
Turnabout: Putting yourself in the Customer's Shoes
A crash course in effective ways to identify customer needs, build personal pride in a job well done and understand customer emotions. (16 min.).
Best in the Field
This 22-minute video helps your service professionals develop the interpersonal skills they need to build and maintain stronger customer relationships.